Everything you need to know...

How do I schedule an appointment?

Scheduling an appointment is as easy as sending me an email through the contact button at the bottom of the page!  Simply let me know generally what you are looking for, when you are available, and whether you would like to use the Zoom or FaceTime video conferencing platforms.  I can also meet you in person at your work or favorite coffee shop.  I will respond to you within one business day and we can discuss any extra details from there!  Just have a question?  Please feel free to use that same contact button and ask away!

What type of jewelry can you make?

This is a fully functioning custom jewelry design studio that can create or source just about anything, including: Engagement rings, wedding bands, anniversary bands, pendants, necklaces, earrings, bracelets, cuff links, etc. 

Where do you make the jewelry?

The shop is located in Frederick, Colorado.  Because I want your jewelry to stay safe, I do not advertise the exact location of the shop and there is no signage indicating the type of work done in the building.    

How do I know what my piece of custom jewelry is going to look like? 

I use a computer program called Matrix.  It's a CAD (computer aided design) program that allows me to build you a three dimensional design. I can show you every detail of your design and make minor changes while we sit with you to give the most accurate visual of the final piece of jewelry that I can provide! 

How much does a consultation cost?

The first design consultation is absolutely free!  I don't ask for any payment information until you decide to make a piece of custom jewelry with me.  Once that is decided, there is a $300 deposit to start the designs.  That $300 is then taken off your final receipt when you are delivered your jewelry!

Isn't custom jewelry a lot more expensive?

Custom jewelry absolutely does not have to be more expensive!  In fact, my prices are comparable to those you would see in most other jewelry stores.  What I can provide, that other stores may not be able to, is the flexibility to make design changes to fit within a lot of different price ranges.  I make it a point to discuss what your budget is and create designs that honor whatever price range you are most comfortable with.  

What kind of warranty do you offer on your jewelry?

I personally guarantee every piece of jewelry I create.  If there is any problem due to the construction of the piece, I will personally fix the issue at no cost to you.  That would cover things such as loose stones, lost stones, broken shanks or bands, etc.  I will also size new rings at no cost to you up to two times.  Of course, jewelry does naturally wear down as it is worn.  Any necessary repairs due to normal wear and tear will incur a charge.  Since you are one of my amazing clients, though, I will make sure the repair is done quickly and at a discount.  If there is an accident, such as dropping a ring in the garbage disposal, running over it with your car, etc, I will also make sure the repair is done quickly and at a discounted price.  Please feel free to contact me and I will be happy to go over the warranty policy with you.  

©2019 by Virginia Ann Designs.